Effective Date: February 5, 2024
Brand Newman Oy
Silkroad 69, 00100 Helsinki
Email: [email protected]
Welcome to BrandnyMan.com, provided by Brand Newman Oy. We want you to be completely satisfied with your purchase. Please read our Refunds and Returns Policy carefully to ensure a smooth process.
1. Eligibility for Returns:
We accept returns for physical products within 30 days from the date of purchase. To be eligible for a return, the item must be unused and in the same condition as you received it.
2. How to Initiate a Return:
To initiate a return, please email us at [email protected] with your order number and a brief description of the reason for the return. Our customer support team will guide you through the process.
3. Return Shipping:
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure that your return is received successfully.
4. Inspection and Processing:
Once we receive your return, our team will inspect the item. We will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
5. Refund Conditions:
- We only refund the cost of the item. Shipping costs are non-refundable.
- The item must be in its original packaging and include all accessories and tags.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide instructions on returning the item, and a replacement or refund will be processed upon receipt.
7. Contact Information:
If you have any questions about our Refunds and Returns Policy, please contact us at [email protected] or at the address mentioned above.
Thank you for choosing Brand Newman Oy. We value your satisfaction and appreciate your business.